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Understand Your Rights Before You Start

Using ero18 means you agree to the terms set out here — covering account eligibility, wallet use, and what we expect from both sides.

Eligibility by RegionAccount ConditionsWallet & Payment RulesUser ResponsibilitiesContact Rights
ero18 Understand Your Rights Before You Start
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We take the handling of your account data seriously — here is how each area works in practice, not in abstract policy language.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a copy of your data by contacting support.

Cookies

We use cookies to keep your session active across mobile and desktop, remember your wallet preference, and measure how the platform performs. You can manage cookie settings from your browser.

Account Security

Your account is protected by OTP verification on login. If you notice unusual activity, change your password immediately and contact our team — we can freeze the account while we investigate.

Requesting Changes

To update your registered details — including the mobile number linked to your bKash or Nagad wallet — submit a request through the Help Centre with your account ID and a valid reason.

REACH OUR TEAM

Contact Us About Legal or Account Questions

If something in our terms is unclear, or you need to raise a legal query about your account, wallet, or data — our support team handles those requests directly. Reach us through any of the channels below and we'll get back to you with a clear answer, not a form letter.

Team online

Live Chat

Open the chat window from any page on ero18. Our team responds to legal and account queries during support hours.

Email Support

Send your query to our support address for written records of legal requests, account disputes, or data questions.

Account Help Centre

Log into your account and navigate to Help for self-service options covering terms, wallet conditions, and eligibility.

Legal Questions We Hear Most Often

Straight answers to the things people actually ask about our terms, eligibility, and account rights.

Access depends on your local law and the eligible regions we serve. We do not make legal determinations for individual users — check whether online gaming is permitted in your jurisdiction before opening an account.

You must meet the minimum legal age for online gaming in your region. By registering, you confirm you meet that requirement. We may ask for age verification documents before processing withdrawals.

Contact our support team via live chat or email with your account ID and the request. We'll confirm receipt and provide your data within the timeframe required by applicable regulations.

Wallet details linked to your account are retained for the period required by regulation, then deleted. Any pending balance is returned to the wallet used for your last deposit, subject to verification.

We post updates to these terms on this page and the date of the last revision is shown at the top. Continuing to use your account after a change means you accept the updated terms.

Raise it through our live chat or email support with your account ID and transaction reference. We handle disputes directly — no third-party form required to start the process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.