Reference

Terms That Govern Your ero18 Account

These terms set out what you agree to when you open and use an ero18 account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal conditions statedRegional access rules apply
ero18 Terms That Govern Your ero18 Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on ero18 to ask about a specific clause, account restriction, or wallet transaction covered in these terms.

Email Support

Send a written query to our support address for anything that needs a documented response — account decisions, term clarifications, or withdrawal disputes.

Account Help Centre

Log into your account and head to the Help section for self-service answers on common terms questions, including payment rules and account verification steps.

HOW WE OPERATE

How ero18 Handles Your Account and Data

We keep your account data secure using encrypted connections across every session, whether you access ero18 on a mobile browser or switch to desktop. Account verification is required before your first withdrawal — you will be asked to confirm your identity through the steps shown in your account dashboard. We retain transaction records, including bKash, Nagad, and Rocket payment history, for as long as required by applicable regulations. You can request a copy of your account data or ask us to close your account by contacting support directly.

Encrypted Sessions

Every login and transaction on ero18 runs over an encrypted connection. Your account credentials and wallet details are never transmitted in plain text.

Identity Verification

Before your first withdrawal is processed, we verify your identity through the steps shown in your account. This protects your wallet and keeps your account secure.

Data Retention

We hold your transaction history — including bKash, Nagad, and Rocket records — for the period required under applicable rules. You can request access to your data at any time.

Account Closure Requests

To close your account or request changes to your stored data, contact our support team directly. We will confirm the action and timeline through your registered contact.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

These terms apply to anyone who opens or uses an ero18 account. Eligibility depends on your local law and whether your region is currently supported by the platform.

We will notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

We may suspend or permanently close accounts that breach these terms. This includes duplicate accounts, fraudulent wallet activity, or failure to complete identity verification when required.

Yes. Wallet transactions through bKash, Nagad, and Rocket are also subject to each provider's own terms. Our terms cover the ero18 side of those transactions.

Contact our support team through live chat or email. We will confirm your identity and provide your account and transaction data within the timeframe required by applicable rules.

If any clause is found unenforceable under your local law, the rest of these terms remain in force. We do not rely on any single clause to govern the whole agreement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.