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How ero18 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account, deposit via bKash, Nagad, or Rocket, or contact support, we collect only what we need to keep your account working and your transactions secure.

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ero18 How ero18 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Security and Your Rights

We apply security measures across every part of your account — from login to payment processing. Here is how we handle the key areas of your privacy on this platform.

Account Security

Your account is protected with password hashing and session controls. If we detect unusual login activity, we flag it and may ask you to verify via OTP before access is restored.

Cookie and Session Data

We use session cookies to keep you logged in across your phone and browser. You can clear these at any time through your device browser settings without losing your account data.

Data Retention

We keep your account and transaction records for as long as your account is open and for a defined period after closure. You can request details about your retention period via support.

Your Rights and Requests

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will respond within a reasonable timeframe.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of your information, or need to update details on your account, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request.

Team online

Live Chat

Open the chat window from your account dashboard. Our support team can handle data queries, account detail updates, and privacy requests in real time.

Email Support

Send your privacy request to our support email address. Include your registered account details so we can locate and verify your record quickly.

Account Settings

Some data — like your contact number and notification preferences — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy on ero18

Here are the questions we hear most often about how your data is handled on this platform.

We collect your name, contact number, and device information at registration. When you transact via bKash, Nagad, or Rocket, we also record the transaction reference and amount to verify your deposit or withdrawal.

Transaction data is shared only with the payment processor completing your transfer — bKash, Nagad, or Rocket as applicable. We do not share it with advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will locate your record, verify your identity, and provide the data you are entitled to access.

Yes. Submit a deletion request through support. We will process it in line with our retention obligations — some records may be kept for a period required by applicable rules before full deletion.

Cookies keep your session active across your phone and browser so you do not have to log in repeatedly. You can manage or clear cookies through your browser settings at any time.

Reach our privacy support team directly via live chat or email. Provide your account details and a description of your concern and we will investigate and respond as quickly as we can.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.